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Postage, Shipping and Paying

 

Riiko Ceramics has a store in Sydenham Rd, Marrickville and also this online store. If you would like to see a product please pop into the store. If you are not in Sydney or prefer to shop online please order via the website. If you want a product and can't see it online please email us or call on 0425 842870. All order received via this website if outside Sydney Metro will be shipped by Australia Post to any destination in the world.

For Sydney Customers : You may choose to have your item posted or delivered free or pick up.

Customers in Australia: Delivery will be between 1 - 5 days depending on your location. Should you wish to have express delivery (next day delivery), or courier delivery, you may choose at the time of calculating the shipping costs.

Customer Overseas: Delivery to most destinations outside Australia takes from 5-10 working days (longer by sea). For faster delivery see the options in your cart - these include courier.

Out of Stock Items: When products are not in stock, delivery will take a minimum of six weeks as we need to import the products from Spain. Shortly after your order is received we will email you regarding the expected delay for the out of stock item. Should you wish to cancel your order you may, at which time the cost will be refunded to you.

All items have a weight which is then used to automatically calculate the shipping cost. Should your total weight be more than the actual weight of the package to be shipped then that amount will be refunded to you. 

If  your shipping cost appears excessive or you have a special requirement regarding shipping please contact us.

Paying

For online orders, payment options will be shown to you during check-out. You can pay by:

  • credit card (Visa or Mastercard*)
  • Paypal 
  • credit card over the phone 
  • money order (Western Union)
  • cash or EFPTOS for local customers.

If you wish to pay by cheque or in any other way please email via the Contact Us page. If you have difficulty with payment, select phone order and we will contact you. Any excess postage that you pay will be refunded.

For Sydenham Rd Store customers EFTPOS is available or cash. 

*American Express customers please use the Paypal Express option.

Australia Post